Last updated: September 21, 2026
This Privacy Policy describes how we collect, use, and disclose information through the Falcon Crew mobile application (the "Application"), developed by Falcon AgTech. Falcon Crew helps companies manage their field workforce, including attendance tracking with facial recognition, offline operation, and digital document signing.
Falcon Crew is provided to organizations (the "Employer" or "Company") for use by their employees and contractors. The Employer determines how the Application is used within its organization, and we process information on the Employer's behalf and according to its instructions.
Information we collect
Information provided by you or your Employer
- Identification data such as name, employee ID, company, and work area or crew assignment.
- Facial images captured during enrollment and attendance check-in or check-out, used to verify identity (see Biometric information below).
- Attendance records, including the date and time of each check-in and check-out.
- Signatures and documents signed through the Application.
Information collected automatically
The Application may automatically collect certain information, including the type of mobile device you use, your device's unique identifier, the IP address of your device, your mobile operating system, and information about how you use the Application.
Device permissions
The Application requests access to your device's camera to capture facial images for attendance verification. The camera is used only while you are actively performing an enrollment or attendance action.
Biometric information
Falcon Crew uses facial recognition technology to confirm the identity of the person recording attendance. From facial images, the Application creates a biometric template (a mathematical representation of facial features) that is compared against the enrolled template at each check-in or check-out.
- Purpose. Biometric information is used only to verify identity for attendance and time records. It is not used for any other purpose.
- Consent. Biometric information is collected only after you have been informed and have provided consent, either through your Employer or within the Application, before enrollment.
- No sale. We do not sell, lease, trade, or otherwise profit from biometric information.
- Storage. Biometric information is encrypted and may be stored temporarily on the device to allow offline operation, then synchronized to secure cloud infrastructure.
- Retention and destruction. Biometric information is permanently destroyed when the purpose for collecting it has been satisfied, such as the end of your employment or engagement with the Employer, or within three (3) years of your last interaction with the Application, whichever occurs first, unless a longer period is required by law.
Location
The Application does not collect precise real-time location information from your mobile device.
How we use information
The information we collect is used to:
- Provide, operate, and improve the service.
- Verify identity and record attendance for your Employer.
- Record and store documents signed through the Application.
- Manage your use of the service and provide technical support.
- Provide updates and maintain the security of the Application.
If we need to process personal information to comply with the law or to fulfill the terms of a contract, and that information is not provided when requested, we may be unable to provide certain features of the service.
Advertising
The Application does not contain advertising of any kind, and we do not use your information for advertising purposes.
Data retention
We retain the information provided through the Application for as long as your Employer uses the service, and for a reasonable period afterward as required to meet legal and contractual obligations. Information collected automatically is retained for a maximum of 24 months. Biometric information is retained and destroyed as described in the Biometric information section.
Your rights and deletion requests
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to withdraw consent to the processing of biometric information. You can submit a request to your Employer or directly to us at soportefalcon@roldma.com. We will respond within a reasonable time and in accordance with applicable law.
Children
The Application is intended for use in a work context and is not directed to children. We do not knowingly collect information from children under 13 years of age. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at soportefalcon@roldma.com, and we will delete that information within a reasonable time.
Security
We are committed to protecting the confidentiality of your information. We use physical, electronic, and procedural safeguards, including encryption of data in transit and at rest, to protect the information we process and maintain. Access is limited to authorized employees and contractors who need that information to operate, develop, or improve the Application. Although we work to provide reasonable security, no security system can prevent all possible security breaches.
Changes to this policy
This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date above. We encourage you to review this Privacy Policy regularly, as continued use of the Application is considered acceptance of any changes.
Your consent
By using the Application, you consent to the processing of your information as described in this Privacy Policy, as amended from time to time. "Processing" means using or handling information in any way, including collecting, storing, deleting, using, combining, and disclosing information.
Contact us
If you have any questions about privacy while using the Application, or about our practices, please contact us:
Falcon AgTech
Costa Rica
soportefalcon@roldma.com